For Agents

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SLA for Agents

Service Level Agreement (SLA) – Agents

This SLA outlines the service standards expected from all agents working with Senangin.

1. Scope of Services

  • Customer onboarding and subscription management
  • Lead generation and follow-ups
  • Client relationship management
  • Support coordination with contractors when required

2. Service Response Time

Service Type Response Time Resolution Time
Customer Inquiry Within 2h Within 24h
New Lead Follow-up Within 4h Within 48h
Complaint / Escalation Immediate Within 24h

3. Work Quality Standards

  • Professional communication with clients
  • Accurate information and transparent pricing
  • Timely updates and follow-ups
  • Maintain positive customer satisfaction ratings

4. Payment & Commission

Commission: Up to 20% per subscriber per month

Payout: 3–7 working days after subscription confirmation

Performance incentives available for high conversion rates and retention

Penalties: RM50–RM500 for SLA violations

Agreement & Agent Tier

By filling in your details below and clicking "Accept SLA," you confirm that you have read, understood, and agree to comply with the terms above.

Select Agent Tier:
Gold Silver Bronze

Gold: Top-performing agents with highest conversion and retention rates.

Silver: Consistent agents meeting standard SLA targets.

Bronze: New or developing agents under probation or onboarding phase.

Thank you! Your SLA acceptance has been recorded.